This refund and cancellation policy outlines how you can cancel or seek a refund for digital services and credits purchased through AutoAOF, including vehicle documentation, form generation, and related services.
1. Cancellation Window
Cancellation requests are considered if made within 24 hours of purchase for subscription plans and within 7 days for credit purchases, provided no services have been used.
2. When Cancellation May Not Be Possible
Cancellation may not be entertained once you have used any credits, generated forms, or accessed vehicle documentation services. Digital services are considered delivered upon access or use.
3. Credit-Based Services
Credits purchased for vehicle detail fetching, form generation, and other services are non-refundable once used. Unused credits may be eligible for refund within 7 days of purchase if no services have been accessed.
4. Subscription Plans
Monthly subscription plans (Pro, Enterprise) may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations will take effect at the end of the current billing cycle, and no partial refunds will be provided.
5. Service Quality Issues
If you experience technical issues or service failures that prevent you from accessing purchased features, report it to customer service within 48 hours. We will investigate and may provide credits or refunds based on the nature of the issue.
6. Manufacturer Warranty Cases
For products covered by manufacturer warranty, please refer the complaint directly to the manufacturer.
7. Refund Timeline
Once a refund is approved by AutoAOF, the refund amount will be credited back to the original mode of payment within 7 days.
8. Contact for Refund and Cancellation
Email: support@autoaof.com
Phone: +91 94655-72847